Take at look at the questions down the side of the page for any queries we haven't answer please visit our contact page here
You say you have "Free Shipping." Should I expect any hidden costs?
We proudly offer free US shipping on every standard order. There will only be a shipping fee if you wish for us to send your items via Express Shipping.
What currency are the prices listed on your website in?
All prices on the website are displayed in U.S. dollars.
Will I Have To Pay International Taxes & Duties?
Unlike many other Irish gift companies, Shamrock Gift takes care of all taxes and duties within the USA, so there are no extra charges on top of the price you pay at checkout.
Do you have any product reviews that I can view before purchasing from you?
We are regularly evaluated by our own customers and invite them to leave reviews, which is monitored by YOTPO (not associated with Shamrockgift.com).
YOTPO’s Mail After Purchase (MAP) is designed and optimized to produce authentic opinions from real shoppers. These product reviews and ratings are then showcased across our site.
YOTPO is a user-generated content marketing platform providing a better customer experience. We are unable to make any changes to the reviews left via YOTPO so you are guaranteed that they are honest comments from real people who can only leave a review if they have actually purchased an item from us.
I want to purchase a gift but am afraid that it’s not in stock. What should I do?
Our website automatically updates as stock comes in and out of the warehouse so it will generally say if an item is out of stock before you order.
However, if you would be happier to ensure it is in stock before ordering, please contact us via the Contact Form here and we can confirm if we have the item in stock before you order it.
I’m Unsure About A Size Or I Have A Fit Question. How Do I Find This Information?
First, please see our size guide for size conversions so that you can choose the size suitable for you. The size guide that we provide are approximate for your guidance.
Where possible, product dimensions and measurements, are listed on the product page.
It is important to note that different manufacturers and different styles will vary fit sizes. As we are aware of this, Shamrock Gift has a 30 days returns policy. If your purchase does not fit correctly, please return the item back to us and we will be happy to offer an exchange or refund.
Also worth noting for Aran sweaters, wool can stretch up to 70% of its original length without damaging and therefore has flexibility to conform to the wearer. If the sweater is a little small when you first try it on, a small stretch will loosen the fibres without damaging the item to it to make it the perfect fit for you.
For jewellery, if you do not know your ring size, we recommend getting sized at your local jewelry store before purchase to ensure your satisfaction upon receiving the item.
My Promo Code is not working?
For special occasions we like to offer our valued customers special promotions to thank you for your loyalty.
To do this we provide you with a special code for a limited time that you can use at the checkout.
Only one promotion code can be used per transaction.
If you are having an issue using your promotion code, please be sure to check the following:
- Promotion code was entered correctly
- The code has not expired (as they are only available for a limited time depending on promotion)
- Certain promotions are only available to specific products so make sure the items in you cart qualify for the promotion.
How can I change something on my order after it has been submitted?
Once your order has been submitted, the information will be sent directly to our warehouse for processing.
If you need to change or cancel your order, please contact us via the Contact Form.
We generally process orders within 12-24 hours, and once our warehouse has processed your order, we will be unable to make any changes.
After I placed an order, can I add another item to it?
Unfortunately, we are unable to add items to an order once it has already been submitted but as we offer free shipping, please submit a new order with the additional item.
What should I do if my order won’t go through?
Firstly, be sure to review your credit card information, billing and shipping address.
If your order still won’t process, please contact us via the Contact Form. If you don’t get a response from us within two hours of contact we will then offer you a 10% discount on your order.
Why am I getting an error when I enter my Shipping/Billing addresses?
If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address so be sure to review that you have entered them all correctly.
It is important to note that the billing address should match exactly what your bank has on file.
Is it possible to bill me and send a gift to a different shipping address?
Yes, this is no problem. On the checkout form there is space for you to enter the shipping address you want the gift sent to. Once entering the billing information section, you can enter the separate billing address.
How long after I place my order will my items ship?
Once your order has been processed, we aim to package and dispatch your goods immediately depending on the availability of merchandise. This normally happens between 24 - 48 hours.
It is important to note that orders will not be shipped during weekends or holidays.
Why have I not received an order confirmation?
Once you place an order you should receive a confirmation email.
Sometimes emails sent to our customers will go into their Spam or Junk Mail. Once you place your order, be certain to monitor your Spam or Junk Mail folders for updates.
If for some reason, you do not receive an email confirmation, you can sign into your account and you will be able to see your confirmation details there.
If you didn’t register an account when making your purchase, please contact us via the Contact Form with the details of your order.
Is it possible to exchange items after I receive them?
Products can be easily exchanged within 30 days of initial purchase date for different sizing requirements or a product with the same value as the one purchased.
We do not cover the cost of returning a product for exchange but we will ship out the new item free of charge. Only one exchange per order is acceptable, after one exchange shipping will be charge at the calculated rate.
Products for exchange need to be returned in original packaging and they must be unworn, unused and have all original tags attached.
Please return the merchandise, with a copy of your order, contact information and specific details about exchange.
Your exchange will be processed within 3 days. You will receive a tracking number via email on the day of dispatch. No exchanges will be sent out until original merchandise is returned.
Can I return a product and get a full refund?
If you are not satisfied with your purchase you can return it for a full refund.
Returns Must Be sent within 30 Days of Purchase.
All Items must be in original packaging unworn, unused and have the original tags still attached.
If Items have tags removed, are used or worn, they will not meet the criteria for returns and will handled on a case by case basis.
We do not offer free shipping for returns. After your return is received it will be processed within 7 business days.
Are there any items that I can’t return?
The Following is a list of items that are non-returnable unless there is a manufacture default:
– Personalized Products
– Perfume, Soaps, Cologne and Lotions
– Food and Beverage Items
If I want to exchange/return goods, where should I send them to?
Our Return Address is:
55 S Macquesten Pkwy,
Mt Vernon, NY, 10550
How long will it take to process my refund?
Once we receive your return, your refund or exchange will be processed within 3 business days.
Once the transaction has taken place, we will notify you via email.
It is important to note that your banking institution may require 2 - 3 additional days to process this transaction before posting the refund to your account.
Where are you based?
Our head office and main warehouse is based in New York, along with having a warehouse in Canada and Ireland. We don’t have a physical shop yet but all items are imported to our warehouses from Ireland for delivery worldwide.
What does imported mean?
We regularly visit Ireland to find most of our products where we meet with small businesses to well-known brand names such as Belleek, Royal Tara and Aran Crafts. After picking items we believe our customers are particularly interested in, we organize these products to be imported from Ireland to our warehouse in the United States. Then we can ship these products to you quicker when after you order, and we pay all the custom fees.
What credit cards do you accept?
We accept Visa, MasterCard, Discover and American Express.
The transaction detail that will appear on your credit card/bank statement for purchases is: ShamrockGift
Is it safe to give my credit card and personal information over the internet?
You're financial security is very important to us. ShamrockGift.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible.
We can guarantee that you can safely enter your credit card and personal details via our secure server.
We accept all major credit cards.
Will you protect my privacy?
How do I unsubscribe from email newsletters?
Once you sign up for our newsletter you will always have the option to unsubscribe, even though our aim is that you will not want to.
We will provide links to unsubscribe at the bottom of each email that we send to you.
If you do wish to unsubscribe we‘d appreciate your feedback on why you no longer want to hear from us. Maybe there is something we can change for overall customer satisfaction so please be sure to get in touch.
If you already unsubscribed and are still receiving emails:
• Please be sure to allow up to one week for the emails to stop.
• If it has been already been longer than one week since your opted to unsubscribe, please us our Contact Form so we can investigate the issue.
Do you supply Gift Cards?
We currently don’t have gift cards available.
Do you have a catalog you can send to my house?
We are currently designing a catalog with our most up to date products. If you wish to receive one, please use our Contact Form and we will advise when you should expect to receive a copy. In the meantime, please feel free to browse our website to see what we have available.
What are your Christmas opening hours?
We remain open until Christmas Eve and return on December 26th.
Can you ship my order to me if I’m not in the USA, Canada, Europe or Ireland?
Indeed we can. However, if not based in the USA there will be additional shipping charges. Also important to note that custom taxes are only covered on items shipping in the USA.
Any further enquiries that you have, please use our Contact Form and we will be happy to answer your question and add it to this FAQs page.